Returns

• We do not have to give a refund if you change your mind about a purchase – so please choose carefully. If you have any questions please email and ask our team. We're happy to help.
• If the product you have purchased is faulty, we will provide a remedy as required by the Consumer Guarantees Act.
• If your order was damaged in-transit or if you've received the wrong Mellows order, please reach out to our customer service team immediately by emailing hello@mellows.com.au

Refunds (if applicable)

• Returns requests must be actioned within one week of delivery.
• A charge for return shipping costs will be deducted from your refund.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at hello@mellows.com.au

Exchanges/Replacements (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@mellows.com.au and send your item to:
  
  Drink Mellows
  24 Callistemon Ave, Casuarina 2487 NSW