Refund Policy

Returns

  • We do not have to give a refund if you change your mind about a purchase – so please choose carefully. If you have any questions please email and ask our team. We're happy to help.
  • If the product you have purchased is faulty, we will provide a remedy as required by the Consumer Guarantees Act.
  • If your order was damaged in-transit or if you've received the wrong Mellows order, please reach out to our customer service team immediately by emailing hello@mellows.com.au


Refunds (if applicable)

  • Returns requests must be actioned within one week of delivery.
  • A charge for return shipping costs will be deducted from your refund.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.


Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at hello@mellows.com.au


Exchanges/Replacements (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@mellows.com.au and send your item to:

    Drink Mellows
    1 Lateen Lane, Byron Bay NSW 2481

FAQ's

How long does it take to work?

L-theanine is a fast-acting amino acid. You should feel the effects within 30 minutes to 1 hour after taking it.

How long does the effect last?

One can of Mellows will typically last up to 8-10 hours depending on the individual.

How does it make you feel?

Mellows puts you into an 'Alpha Brain Wave State' which eliminates brain fog, relieves anxiety, helps you focus, increases your cognitive ability, helps focus and even sleep better.

How many should I have in a day?

Although there is no set dosage, L-Theanine is generally considered safe even in high dosages. Approximately 4 cans will get you to a really good chill zone.

Are there any side effects?

Lets clear the air with saying 'it will not make you drowsy' nor will it make you feel 'over-stimulated.' Always consult your doctor if you are concerned with taking amino-acids. There are no confirmed or direct side- effects of consuming L-Theanine.

What is L-Theanine?

L-Theanine is a naturally occurring, non-protein amino acid. After being absorbed, L-Theanine can penetrate the blood-brain barrier and regulate the secretion of neurotransmitters in the central nervous system cells.

Can I mix it with alcohol?

Luckily L-Theanine has been found to modulate the chemistry of alcohol and can be taken before and after drinking. L-Theanine can protect the body from the damaging effects of alcohol by reducing the production of free- radicals, as well as breaking down acetaldehyde, leaving you feeling better 'the day after.'