Privacy Policy

This Privacy Policy outlines how Drink Mellows Pty Ltd (ABN 43 661 385 673) (“we”, “us”, “our”) collects, uses, discloses, and manages your personal information when you visit or make a purchase from www.mellows.com.au (the “Site”).

Personal Information We Collect

When you interact with our Site, we may collect:

  • Device Information: your IP address, browser type, time zone, and how you navigate our Site.
  • Order Information: your name, billing and shipping addresses, email, phone number, and payment details.

We collect personal information through:

  • Cookies
  • Log files
  • Pixels/tags/beacons – these tools help us improve your experience, provide personalised content, and protect against fraud.

How We Use Your Information

We use your personal information to:

  • Process and deliver orders
  • Communicate with you about your order or account
  • Screen for potential fraud
  • Send marketing communications (only if you’ve opted in)
  • Improve your online experience through analytics and ad targeting

You can opt out of direct marketing at any time by clicking ‘unsubscribe’ or contacting us directly.

Sharing Your Personal Information

We only share your information with third parties where necessary to run our business, such as:

  • Shopify – our ecommerce platform
  • Payment processors – e.g. Stripe, Afterpay
  • Courier services – for delivery
  • Marketing and analytics providers – e.g. Google Analytics, Meta

These providers may store data on servers outside Australia (e.g. USA or Canada), but we take reasonable steps to ensure your data is handled in accordance with Australian privacy law.

Access & Correction

You have the right to:

  • Access personal information we hold about you
  • Request corrections if it’s inaccurate, out-of-date, or incomplete

To request access or correction, contact us using the details below.

Data Retention

We retain personal information only as long as necessary for our business operations or as required by law (e.g. tax record keeping). You may request deletion of your data unless we’re legally required to retain it.

Cookies & Targeted Ads

We use cookies and similar technologies to:

  • Analyse site traffic
  • Remember preferences
  • Deliver relevant ads

You can disable cookies via your browser settings or opt out of ad personalisation via:

Changes to This Policy

We may update this Privacy Policy to reflect business or legal changes. The latest version will always be posted on our Site with a revised “Last Updated” date.

Contact Us

If you have any questions, concerns, or complaints about your privacy or this policy, please get in touch:

Drink Mellows Pty Ltd
ABN 43 661 385 673
Suite 426, 30 Byron Street
Bangalow NSW 2479
hello@mellows.com.au

We take privacy seriously and will respond to all complaints in line with the Privacy Act.